Overview

• Navigating the system
• Understanding the Homepage Dashboard
• Breaking Down the Prescription Pad
• Workflows Tips & Best Practices
• Converting AutoShip subscriptions from prior online store
• Submitting Feedback in vRxPro®

Client Requests

• Client Requests Best Practices
• Approving a Client Request
• Approving a Client Request with Changes
• Declining Client Requests
• Setting Up Email Notifications for Pending Client Requests

ProScripts

• Creating a New Prescription (ProScript)
• Creating a ProScript for a Compounded Medication
• Prescribing Controlled Substances and Drugs of Interest
• Entering a Prescription from an Outside Pharmacy
• Draft Prescribing
• Resending a Prescription Notification Email to a Client

Quick Recommendations

• Creating a new Quick Recommendation

Renewals

• Acting on ProScript Renewals
• Understanding ProScript Renewals

Clients & Patients

• vRxPro - Updating a Client's Email Address
• Managing SMS Opt‑In Settings for Your Clients
• Moving patients to different owners
• Deactivating client and patient accounts
• Managing duplicate client accounts
• Viewing and editing client or patient details

Order & Rx History

• Order History
• Rx History
• Patient Rx History
• Tracking client orders
• Returns, Refunds, and Reships
• Copy & Paste Rx Details

Assisting Clients with Orders

• Why is the vRxPro storefront unavailable on Sunday, June 7, 2026?
• vRxPro - How to Update a Client's Payment Information
• vRxPro - How to Update a Client's Autoship
• How to Help Pet Parents Unsubscribe from Covetrus Emails
• Assisting Clients on the Storefront
• Placing a future AutoShip order for a client

Software Integrations

• Software integrations: overview & capabilities

• General
• Avimark
• Pulse

Marketing the Storefront

• Ordering Client Marketing Materials Through vRxPro
• Accepted payment types on the storefront
• Talking About the Online Store
• Adding a "Shop Now" Button
• Download Storefront QR Code
• Navigating Promotional Sales

Shortcuts

• Using SIG Shortcuts
• Using the Notes to Client Shortcut

User & Delegate Management

• Adding a New Practice User
• Understanding Delegate Permissions
• Requesting Delegate Permissions as a User Administrator
• Managing Delegates as a Veterinarian
• Managing Delegates as a Delegate Manager
• Editing Existing Practice Users

Reporting

• Daily Summary
• Understanding Monthly Reports
• Accessing Monthly Reports in the vRxPro™ Platform
• Performance Update Report
• Transaction Detail Report
• AAHA Code Category Report

Catalog Management

• Managing Your Catalog

Corporate Portal

• Daily Summary
• Corporate Portal Overview
• Corporate Portal Individual Location Management
• Corporate Portal Reporting
• Corporate Portal User Management