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vRxPro® Help Center

Patient Rx History

  • Updated

This guide helps you quickly review a patient’s full prescription history so you can make informed decisions and keep your workflow moving. You’ll learn how to locate a patient’s profile, view active and past prescriptions, and open detailed information— including prescription specifics, client communication, and pharmacy updates.

Accessing the Patient Profile

To start, you’ll open the patient’s profile where all prescription history is stored.

Steps

  1. Go to Client List.
  2. Search for the client or patient.
  3. Select the patient you want to review.

Patient Rx History — Step 1.png

Viewing Patient Prescription History

Within the patient profile, you’ll see a complete record of prescriptions written or recommended through the platform.

What You’ll See

  • A list of active and recommended prescriptions
  • Prescription status and expiration dates
  • A toggle to reveal inactive or expired prescriptions

Show All History

Use the Show Inactive toggle to display every prescription associated with that patient—past or present.

Active prescriptions have been purchased.
Recommended prescriptions are outstanding and have not been purchased yet.

For a list of all the prescription statuses and their definitions, read more here.

Patient Rx History — Step 2.png

Viewing Detailed Prescription Information

You can expand any prescription to see all associated details, communication history, and order information.

Steps

  1. Select the product name on the prescription line.
  2. The expanded view displays:
    • All prescription information
    • All communication between your practice, the client, and the pharmacy
    • Order‑related information (if applicable)

Patient Rx History — Step 3.png

Prescription Details

Below is the labeled information that appears in the Details section when a prescription is expanded. This is the type of information you’ll typically see.

Details May Include:

  • Client Name — The pet owner associated with the prescription.
  • Patient Name — The animal the prescription was written for.
  • Status — Indicates whether the prescription is Active, Recommended, Expired, or Inactive.
  • Product — The full name of the medication or compounded formulation.
  • Strengths — The concentration of each active ingredient.
  • Quantity — The total amount dispensed for this prescription.
  • Issue Date — The date the prescription was first created.
  • Submitted — The team member who entered or submitted the prescription.
  • Last Fill Date — The most recent date the prescription was filled.
  • Maximum Units per Refill — The maximum quantity allowed per refill.
  • Directions — The dosing instructions for the patient.
  • Refills — The number of refills authorized.
  • PRN — Indicates whether the medication is intended for “as‑needed” use.
  • Expiration Date — The date the prescription is no longer valid.
  • Authorizing Veterinarian — The prescriber who approved the medication.
  • Method — How the prescription was processed (e.g., E_PRESCRIBE).
  • Origin — How the request started (e.g., Pet Owner Pending or clinic‑initiated).
  • Notes — Any additional details or instructions added by your practice.
  • Species — The type of animal the prescription is for.
  • Breed — The patient’s recorded breed.
  • Weight — The patient's weight for dosing context.
  • DOB — The patient’s date of birth.
  • Practice — Your practice name or prescriber affiliation.
  • Rx Number — A unique tracking ID for the prescription.

Available Actions

  • Archive — Moves the prescription to inactive history.
  • Prescribe Again — Starts a new prescription using the same information.

Communication Sections

Client Communication

This section displays all messages sent to the client regarding the prescription.
Example items may include:

  • Date sent
  • Message status
  • Method
  • Sent By
  • Actions such as Resend

Pharmacy Communication

This section shows any communication with the selected pharmacy, including:

  • Pharmacy Name
  • Status Updates
  • Order‑related notifications

How to Deactivate or Inactivate a Current Prescription

If you need to cancel a prescription on a client's account on vRxPro, you would:

  1. Search the client in the Client List.
  2. Click on the patient.
  3. Click on the prescription you need to archive.
  4. Archive the prescription.

Note: Once you archive the script, it will automatically take that prescription off of the client's prescription list on their storefront.

Helpful Tips

Important: Only prescriptions written through your platform will appear in the Patient Rx History.

Note: If you don’t see a prescription you expect, confirm whether it was created outside the system or assigned to a different patient profile.

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