When you create a prescription in vRxPro, a prescription notification email called a Scriptminder, will be sent to the client to notify them that you have made a recommendation. There are several instances where you may need to resend the email to the client:
- The original email was sent to the incorrect email address
- The client deleted the email by mistake
- The client cannot find the email
How to Resend a Client Notification Email
1. First, navigate to the Client or Patient account from Client List.
*If you need to update the client's email address, click the client's name to open their Client Profile. You can make necessary changes to their contact information by clicking the pencil icon next to the item you want to edit.
2. Once you have confirmed that the client's email address is correct, select the Patient.
3. From the Patient Profile, select the prescription under the Products card.
4. Click the Resend button under the Client Communication card. This will trigger a resend of the original client notification email. *The email will be sent out the following business day.